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Refund Policy

At UPITranzact, we strive to provide seamless payment services to our users. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. General Policy

Refunds are processed based on the nature of the transaction and the circumstances under which the refund request is made. All refund requests are subject to verification and approval.

2. Eligibility for Refunds

A refund may be issued in the following scenarios:

  • Duplicate Transactions: If a payment is made more than once for the same order.
  • Technical Errors: If a transaction fails due to technical issues, but the amount is debited from the payer's account.
  • Unauthorized Transactions: If evidence of unauthorized use of your account is provided.

3. Non-Refundable Transactions

Refunds will not be processed in the following cases:

  • Payments made knowingly and successfully to merchants or service providers.
  • Transactions where goods/services have been delivered or consumed.
  • Disputes between users and merchants regarding quality or delivery of goods/services.

4. Refund Process

  • Initiating a Refund Request: Submit a request via our contact@upitranzact.com. Include transaction details such as transaction ID, date, and reason for the refund.
  • Verification: We may require additional documentation or evidence to process your request.
  • Processing Time: Approved refunds will be processed within [5-7 business days]. The time taken for the refunded amount to reflect in your account depends on your payment method or financial institution.

5. Contacting Merchants

For transactions made directly with merchants, users are encouraged to resolve refund requests directly with the merchant before contacting UPITranzact. We facilitate payment processing but are not liable for disputes related to goods or services.

6. Changes to the Refund Policy

UPITranzact reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with the effective date.

7. Contact Us

For any questions or assistance regarding refunds, please contact:
Email: contact@upitranzact.com
Phone: +91 87097 29780
Address: Roorkee- Dehradun Highway (NH-73), Roorkee-247667 (Uttarakhand) India

Acknowledgment

By using UPITranzact services, you acknowledge that you have read and agreed to this Refund Policy.

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